jetba's Privacy Policy
Your personal information is of the highest importance to us. In this policy we clearly describe how your information is collected, used, and kept secure.
1. Introduction & Scope
jetba is an online gaming platform that provides safe and entertaining services for players in Bangladesh. This privacy policy ("Policy") describes how jetba ("we", "our", or "platform") collects, processes, stores, and protects your personal information ("information").
This policy applies to jetba's website, mobile services, and all associated digital platforms. By using our services, you are considered to have accepted the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.
jetba is for people aged 21 and above only. We do not knowingly collect information from minors. If we become aware that we hold information belonging to a minor, we will take immediate steps to delete it.
Key Points at a Glance
- We only collect information that is necessary to provide our services.
- Your information is protected by SSL encryption technology.
- We do not sell your information to third parties.
- You can request to review or delete your information at any time.
- Contact us: [email protected]
2. What Information We Collect
jetba may collect your information in various ways. The different categories of information collected are described in detail below:
a) Information You Provide Directly
- Identity information: Full name, date of birth, and nationality.
- Contact information: Email address and mobile number.
- Account information: Username and password (stored in encrypted form).
- Financial information: Details relating to your payment method (bKash, Nagad, Rocket, Upay, or bank transfer); full payment details are securely processed by our service providers.
- Identity verification information: National ID card or passport details, collected to meet applicable legal requirements.
b) Automatically Collected Information
- Technical information: IP address, browser type, device identifier, and operating system.
- Usage information: Pages visited, activity logs, session duration, and click trails.
- Transaction information: Deposit and withdrawal amounts, dates, and times.
- Gaming activity: Bets, wins, bonus usage history, and preferred games.
c) Cookies & Tracking Technologies
jetba uses cookies and similar technologies to improve your experience. Cookies are used to store your preferences, login state, and information needed to improve platform performance. You can manage cookies from your browser settings, though disabling certain cookies may limit some platform functionality.
3. Purpose of Information Use
We use the collected information for the following purposes:
Service Operation
We use your information to create and manage your account, process transactions, and personalise your gaming experience. This information is essential to ensure that all jetba services are delivered to you correctly.
Security & Fraud Prevention
We analyse information to protect your account, prevent unauthorised access, and guard against financial fraud or money laundering. Our security team remains vigilant around the clock, monitoring for suspicious activity.
Legal Compliance
We retain and use information to comply with applicable laws and regulations, respond to lawful requests from government authorities, and enforce our Terms and Conditions.
Communication & Support
We use your contact information to send you transaction confirmations, important security-related messages, and account-related information. We obtain your consent before sending promotional messages, and you can opt out at any time.
Platform Improvement
By analysing user behaviour, jetba continuously improves its services, user experience, and technical performance. This analysis is generally conducted in aggregate form, where individual identities are not revealed.
4. Information Disclosure & Sharing
We do not sell or rent your personal information to third parties. However, we may share information in specific circumstances:
Service Provider Partners
We work with trusted partners to provide services such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), identity verification, technical infrastructure, and customer support. These partners may only use information in accordance with our instructions and applicable privacy laws.
Legal Requirements
We may be required to provide necessary information to fulfil court orders, lawful requests from government agencies, or obligations under applicable law. In such disclosures, we always provide only the minimum information required.
Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you appropriately before any such change.
With Your Consent
Before sharing information for any purpose other than those listed above, we will obtain your explicit consent.
Important: jetba never sells your information to advertisers or data brokers.
5. Information Security Measures
jetba applies industry-standard security measures to protect your information. Our security framework includes:
- SSL/TLS Encryption: All data transfers between your browser and our servers are protected with high-grade encryption technology.
- Password Hashing: Your password is never stored in plain text; it is transformed using a one-way hashing algorithm.
- Access Controls: Only authorised personnel can access your information, and their access logs are reviewed regularly.
- Security Audits: We conduct regular security assessments to identify technical vulnerabilities.
- Data Backup: Your information is stored using secure backup methods to prevent loss in the event of a technical issue.
While we make every effort to ensure the highest level of security, no method of transmitting information over the internet is 100% secure. We therefore advise you to keep your account password confidential and avoid logging in on public networks.
6. Information Retention Period
We retain your information for as long as it is needed or legally required to be kept. Specifically:
- Account information: Retained while your account is active and for the applicable legal period after the account is closed.
- Financial transaction records: Information relating to financial transactions may be retained for an extended period to meet legal requirements.
- Communication history: Customer support communications are retained for a defined period.
- Marketing information: If you withdraw your consent, we will immediately stop using your information for marketing purposes.
Once the retention period ends, we securely delete your information or convert it into an irrecoverable form.
7. Your Rights
As a jetba user, you have the following rights regarding your personal information:
Right of Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You can request that any inaccuracies in your information be corrected.
Right to Erasure
In certain circumstances, you can request that your information be deleted (the "right to be forgotten").
Right to Object
You can object at any time to the use of your information for marketing messages or profiling.
Right to Restrict Processing
In certain cases, you have the right to request that processing of your information be restricted.
Data Portability
You have the right to receive the information you have provided in a structured, machine-readable format and to transfer it if needed.
To exercise these rights, please contact us at [email protected]. We will respond to your request as quickly as possible. However, in some cases, legal obligations or legitimate interests may mean it is not possible for us to delete certain information or stop processing it.
8. Payment Services & Third Parties
Third-party payment services such as bKash, Nagad, Rocket, Upay, and bank transfer are used to facilitate transactions on the jetba platform. These payment providers have their own privacy policies and process their users' information independently. We are not responsible for their information processing practices.
When you carry out transactions through these services, you are advised to review the privacy policy of the relevant service provider.
Our platform may include world-class game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. Their software operates through our platform and they may access limited technical information.
9. Minor Protection
jetba strictly follows a 21+ age policy. Our services are for people aged 21 and above only.
We do not knowingly collect information from or provide services to anyone under the age of 21. We verify age during identity checks. If we become aware that we hold information belonging to a minor, we will immediately close the relevant account and delete the information.
If a parent or guardian believes their child is using our services, please contact us at [email protected].
10. Responsible Gaming & Information Use
jetba is committed to responsible gaming. We may analyse information about your gaming behaviour — such as the amount and type of play — in order to identify potentially problematic gaming patterns. The use of information for this purpose is done in the interest of your protection.
If you wish to set limits on your play or temporarily suspend your account, please contact our customer support or visit our Responsible Gaming page.
11. Policy Changes & Updates
jetba may update this privacy policy from time to time to reflect legal changes, technical developments, or changes to our services. If significant changes are made, we will:
- publish the new version on this page;
- clearly note the date of the change at the bottom of this page;
- notify registered users by email in the case of important changes.
If you continue to use our services after changes have been made, you will be considered to have accepted the updated policy. We therefore advise you to review this page regularly.
12. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
[email protected]
Available 7 days a week, 24 hours a day — in both Bengali and English
Clearly state the subject of your privacy-related request. We will respond as quickly as possible after completing verification.
You can find more information about the platform on jetba's About Us page. Your privacy is our priority — we promise that your information will always be handled safely and with respect.